As a business grows and becomes busier, there are an increasing number of tasks that can take you away from the running of your business and delivering quality services to customers.

One by-product of growth is an increased number of phone calls from your partners, suppliers and customers. Responding to calls can consume a lot of your time and prevent you from working on the rest of your business. Call handling can help to free you back up to concentrate on the rest of your business, but how else could call handling help?

Faster Responses

As a business owner, particularly a sole trader, it can be difficult to balance your workload against an ever-increasing number of phone calls.

You obviously need to respond to people getting in touch with your business, but, in high volumes, the time and attention required can begin to detract from other areas of your business.

Ignoring calls can be problematic, leading to frustrated suppliers, partners and customers. At the same time, one person trying to field lots of calls from different places might mean people are equally frustrated. They might have to be told the line is busy or be left waiting for a response to their answering machine message.

Using a call handling team means there are people dedicated to fielding your phone calls. This helps to ensure that you aren’t missing important messages and that your customers can get through to your business.

Improved Efficiency

As a sole trader, fielding lots of phone calls can stop you from working on day to day tasks for paying customers. This can mean that jobs take longer to complete and that you aren’t working as efficiently as you could be doing.

Call handling deals with calls on your behalf allowing you to work more efficiently. This lets you focus on the work that your business is built around. However, you should make sure you are still reachable just in case you are needed on short notice. This could be in situations such as dealing with a customer complaint or having to deal directly with a supplier over a stock issue, for example.

Handing over your call handling to someone else means you can assign time to respond to people and organise your day in a more structured manner.

The benefit of this is that you provide a timeframe for people to get in touch with you or a window of time where you can respond to queries personally. This also means that you can plan your day more efficiently, focussing on paying client work for the majority of your time.

How can Bamboo support your business?

Organising your time when trying to run a business is crucial. Prioritising the wrong thing and giving too much attention to one area of your business is often detrimental to the others.

Call handling can take the strain out of constant phone calls and distractions, allowing you to concentrate on other areas of your business.

Training and putting a team in place to handle your calls might sound expensive and time consuming. This is where Bamboo can help.

We provide call handling services that mean we can talk to your customers and partners on your behalf. We ensure you don’t miss any important business calls and provide a better quality of service to your customers, giving you back the time to focus on the rest of your business. To learn more about this service, please see our call handling page or contact us to talk to a member of our team. Alternatively, you can request a free 14-day trial to experience our call handling services for yourself and see how it can help your business.

 

SOURCES (not for publication)