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What is Bamboo?

Bamboo is a unique e-commerce business growth service. We provide online retailers like you with all the latest automated, cloud based IT technology for sales growth, whilst ensuring you can also deliver high customer service standards and a personal touch

Why should I be looking to bring all of my business processes online or use cloud based technology?

It’s a much more efficient, productive and therefore profitable way to run an e-commerce operation, primarily because Bamboo can design you an end to end system which will allow you to monitor orders, stock, cashflow and customer enquiries more or less at the click of a mouse. This in turn means your customers trust you to deliver, whilst you free up more of your own management time to look at new growth strategies.

What’s included in the monthly package with Bamboo?

Our packages are based on business turnover, with the option to pick and mix which services you need. So it completely depends on your business size and individual needs. You might need support setting up e-commerce capabilities with major online market places, or a helping hand with administrative tasks, business accounts or customer call handling. Whatever it is, Bamboo will have a fully customised solution.

Why would I need customer relationship support if all my sales are done automatically online with e-commerce?

Because we’re all still human and online business is still subject to occasional anomalies. Some issues can be resolved much more quickly with a phone call or personal email. If an item is to be returned or a delivery time was missed, the Bamboo team can liaise directly with your customers to smooth everything out and resolve any errors. Communication is the key. If a customer knows what is happening and is confident their enquiry is being efficiently handled, that engenders trust in your brand and your commitment to high standards of service.

Can I pick and choose which parts of the service I need?

Your business is unique to you and you have your own specific needs, so we tailor our services to your requirements and you will not be paying for anything you do not need.

Is Bamboo’s software compatible with my existing e-commerce website?

The Bamboo team has the software technology and the knowhow to link your existing online facilities with the latest integrated e-commerce management systems which will boost your online capabilities and transform the way you run your business. You will rapidly see the difference.

What about security of my customers’ data?

At Bamboo, we take online compliance, customer data and security of websites very seriously. We are GDPR compliant and use trusted cloud based systems and technology which link safely and securely between online marketplaces, shopping carts and order management systems.

How can I be sure that Bamboo will make a difference to my business profitability when paying a monthly fee?

 We’re confident that we will be able to quickly demonstrate our value to your business and become a trusted support partner who will help you take your e-commerce operations to a different level.

Can Bamboo also help me with marketing campaigns?

Yes, our network of e-commerce specialists can work with you to devise new online marketing strategies and then make these happen for you with the latest technology and applications, from setting up a new e-commerce website through to social media campaigns.

20
Nov

Learn when to switch to a 3PL for order fulfilment.

When Should You Switch to a 3PL for Order Fulfilment? As your business grows, managing order fulfilment in-house can become overwhelming. If you’ve noticed inefficiencies in your operations or feel that logistics is consuming too much of your time, it might be time to consider third-party logistics (3PL). A 3PL provider can streamline your supply chain, improve customer satisfaction, and allow you to focus on scaling your business. In this article, we’ll explore the key indicators that it’s time to switch to a 3PL, the benefits of outsourcing order fulfilment, and actionable steps for making a seamless transition.
Nov

Is 3PL Order Fulfillment Worth It for Your Business?

Is 3PL Order Fulfillment Worth It for Your Business?

16
Feb

Fulfilment
17
Jan

Does your Live chat Work ?

WHY MANAGING YOUR LIVE CHAT IS SO IMPORTANT? Many people underestimate the importance of live chat.  A recent study revealed 92% of customers feel satisfied when they use a live chat feature, compared to other communication options like voice (88%), email (85), a web form (85%), or social media (Facebook 84%, Twitter 77%).

07
Dec

Phone communication creates connections

Phone communication creates connections Quick customer service is just one example of why the phone remains king when it comes to communicating with consumers. How are your communicating with your customers? Digital forms, emails, phone calls, live chat, and social media are all great ways to for your clients to interact with their customer base—and in most scenarios, it's a best practice to offer all of the above if possible.

Dec

Customer Service Expectations

Set customer service expectations Jeff Bezos, CEO and co-founder of Amazon, said, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” That explains why you won’t see many phone numbers on Amazon’s site, but we know this isn’t necessarily realistic for everyone. No matter who is at fault, orders arrive in eggplant purple instead of classic black, and it’s up to the merchant to provide their customers with a real-time communication channel to allow themselves the chance to rectify the situation.

13
Nov

Out Shine Your Competition

DOES YOUR CUSTOMER SERVICE OUT SHINE YOUR COMPETITION? Attracting new customers can be time consuming and expensive.  All forms of customer attraction now have a price attached to them.  However, if you can hold on to the customers that you have fought so hard to win, you are already moving forward. Maintaining a loyal customer base will always be more cost effective than constantly acquiring new ones.

09
Nov
E-commerce 8 Point Check

8 REASONS WHY E-COMMERCE CUSTOMER SUPPORT IS YOUR MOST VALUABLE SERVICE
17
Oct
How do I set up or create a customer support service department for my business, from Bamboo

How do I set up or create a customer support service department for my business, from Bamboo

Once your business has customers it’s important to have a customer services department that can handle them – their enquiries, queries and complaints. But there’s a lot to do to ensure it works effectively, helps retain your customers, and allows your business to improve.
16
Oct
Why does my small business need call handling?

Why does my small business need call handling?

As a business grows and becomes busier, there are an increasing number of tasks that can take you away from the running of your business and delivering quality services to customers.
15
Oct
What support services are available to my small business?

What support services are available to my small business?

As a business owner, you might feel like there’s a lot of moving parts to running your business effectively.
11
Oct
What are the business benefits and advantages of providing or offering effective customer service?

What are the business benefits and advantages of providing or offering effective customer service?

In any business, it’s important to ensure a company’s customers feel they’re receiving a great service. If you can effectively handle customer queries and concerns with professionalism, your customers are likely to think the same of your business too.